Privacy Policy

Last updated: January, 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website or services.
This policy is written in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What information we collect:

We may collect personal information that you voluntarily provide, including:

Your name
Email address
Phone number
Property address
Information related to your energy usage or enquiry
Any other details you choose to share when contacting us

We may also collect limited, non-identifying information automatically, such as:

Browser type
Device information
Pages visited on our website

This data helps us understand how our website is used and improve the experience.

How we collect information:

We collect information when you:

Submit a contact or enquiry form
Request a quote or assessment
Subscribe to our newsletter
Contact us by email or phone
Use our website

How we use your information:

We use your personal information to:

Respond to enquiries and provide quotes
Deliver our services
Communicate with you about your project
Manage installations, approvals, and ongoing support
Improve our website and services
Meet legal and regulatory requirements

We do not sell or rent your personal information.

Sharing your information:

We may share your information only where necessary to deliver our services, including with:

Accredited installers, electricians, or contractors
Energy retailers, network providers, or rebate administrators
Government bodies where required for approvals or incentives
Service providers who assist with website hosting, analytics, or communications

All third parties are required to handle your information responsibly and in line with privacy laws.

Storage and security:

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely and only accessible to authorised personnel.

Cookies and analytics:

Our website may use cookies or analytics tools to understand how visitors interact with the site. This information is aggregated and does not personally identify you.

You can adjust your browser settings to refuse cookies if you prefer.

Accessing or correcting your information:

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate or out of date.
To do so, please contact us using the details below.

Changes to this policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@stillburn.com.au
Business name: STILLBURN PTY. LTD.
Location: Australia