Terms and Conditions

Last updated: January, 2026

These Terms & Conditions govern your use of this website and any services provided by STILLBURN. By accessing our website or engaging our services, you agree to the terms outlined below.

General information:

STILLBURN provides solar and energy-related services including system design, installation, maintenance, and related products for residential and commercial customers in Australia.

All services are provided in accordance with applicable Australian laws, regulations, and industry standards.

Quotes and proposals:

All quotes provided are based on the information available at the time, including site conditions, energy usage, and system design requirements.
Quotes are valid for a specified period and may change if site conditions, scope of work, equipment availability, or regulatory requirements change.
Final pricing may be adjusted if additional work is required following site inspection or approval processes.

Scope of work:

The scope of work will be clearly outlined in your proposal or agreement. Any changes or additions requested after acceptance may result in variations to cost or timelines.

We will always discuss and confirm variations with you before proceeding.

Rebates, incentives and approvals:

Government rebates, incentives, and feed-in tariffs are subject to eligibility criteria and change without notice.
While we assist with applications and approvals, final approval is determined by relevant authorities and network providers.
We do not guarantee the availability, approval, or timing of any rebate or incentive.

Installation and timeframes:

Installation timeframes provided are estimates only and may be affected by weather, site access, supply delays, grid approvals, or other factors outside our control.
We take reasonable steps to complete all work efficiently and professionally, with minimal disruption.

Warranties and equipment:

Product warranties are provided by the equipment manufacturers and are subject to their individual terms and conditions.
Workmanship warranties are provided by Still Burn and apply only to installation-related issues.
Warranty claims may require inspection, documentation, or manufacturer approval.

Payments:

Payment terms will be outlined in your proposal or invoice.
Deposits may be required prior to installation or equipment ordering.
Final payment is typically due upon completion of installation, unless otherwise agreed in writing.

Access and site conditions:

You are responsible for providing safe and reasonable access to your property for assessments, installation, and maintenance.
We reserve the right to delay or suspend work if site conditions are unsafe or non-compliant.

Limitation of liability:

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential loss arising from the use of our services or website.
Our liability is limited to the resupply of services or the cost of resupplying services, as permitted under Australian Consumer Law.

Nothing in these Terms excludes your rights under Australian Consumer Law.

Website use:

All content on this website, including text, images, and branding, is the property of Still Burn and may not be reproduced or used without permission.

We do not guarantee that the website will be error-free or uninterrupted.

Privacy:

Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect and handle personal information.

Changes to these terms:

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

Contact details:

If you have any questions about these Terms & Conditions, please contact us at:

Email: info@stillburn.com.au
Business name: STILLBURN PTY. LTD.
Location: Australia